- Pricing Discrepancy
- In-store Pickup Of Orders
- Credit Card Purchase With Inconsistent Billing Address
- Products On Backorder
- Return Shipping Costs
- Restocking Fee
- Outgoing Shipping Costs
Q: Pricing Discrepancy
While we make every effort to ensure that products and promotions on our website are accurate and up to date.
If there is a discrepancy between a price stated on our website and the actual price, the manufacturer's price will prevail.
Individuals who no longer wish to continue their purchase of the product(s) due to a discrepancy will be given a full refund.
Q: In-store Pickup Of Orders
For customers that live in Metro Vancouver area, your orders can be picked up at our retail location in Delta, British Columbia.
Once your order has been processed, and all of the products are available for pickup, we will contact you via email or phone with further instructions.
The purchasers' photo ID and credit card must be presented before their order can be picked up.
Q: Credit Card Purchase With Inconsistent Billing Address
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder has authorized the purchase.
The billing address MUST MATCH the records at the card-issuing bank, or we will not accept the order.
Q: Products On Backorder
We contact customers via email if we are notified the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder, we may ship these items separately.
Q: Return Shipping Costs
The return shipping cost will be the customer's sole responsibility if the product you have ordered is no longer required.
Q: Restocking Fee
All returned products are subject to a 25% restocking fee on the total purchase price.
Q: Outgoing Shipping Costs
If an item was purchased with "Free Shipping" the original actual outgoing shipping charges cannot be refunded and will be deducted from your refund.