Shipping & Delivery
- Order Processing Time
- Order Shipping Time
- How Your Order Is Shipped
- Shipping Address
- Free Ground Shipping On Products
- Shipping And Handling Charges
- Shipping Delays
- Shipping Delays During Holiday Seasons Between Thanksgiving and Christmas
- Undeliverable Packages (Orders Returned To Us)
- Credit Card Purchase With Inconsistent Billing Address
Q: Order Processing Time
All orders are processed the same or the following business day, Monday through Friday, during regular business hours. All orders placed on Saturday or Sunday will be processed on the next business day, except for holidays.
Q: Order Shipping Time
All product(s) in stock at our warehouse or that are drop-shipped from our suppliers typically leave within 1-3 business days after the order is processed Monday through Friday. If there are any known delays, we will let you know as soon as possible.
Standard Ground Shipments
This method is estimated to take 1-5 business days to arrive, plus the processing time before shipping. A business day is a non-holiday weekday, and weekends are not counted.
This method is based on the number of business days you have selected plus the processing time before shipping. A business day is a non-holiday weekday, and weekends are not counted.
While we do offer this option, you will have to contact us before ordering to get a shipping quote.
Please allow extra time for shipping to remote and rural areas and during peak holiday times.
When your order ships, we will send you a Shipping Confirmation email with a tracking number and a direct link that you can use to track your order.
Q: How Your Order Is Shipped
We ship primarily via Loomis and UPS; however, some shipments may be sent by other carriers, for example, Purolator.
For more oversized products or bulk orders that also require a freight carrier, we reserve the option to choose the best carrier available at the time of shipment.
Q: Shipping Address
All orders MUST SHIP TO THE BILLING ADDRESS of the payment method used for the purchase.
We can only ship to a physical address WE WILL NOT SHIP TO PO BOX.
We ship daily to all Canadian Provinces and Territories that are in serviceable areas by the carriers that are available to us.
We will not ship to any freight forwarders. There will be no exceptions.
Shipping Outside Of Canada
We apologize, but we cannot ship to APO/FPO, Alaska, Hawaii and non-Continental US Territories or Internationally. US residents can have some products shipped but only to confirmed addresses.
Q: Free Ground Shipping On Products
Individual products that qualify for free shipping are indicated on the product’s page and will be shipped by the carrier of our choice to a single address within Canada.
- Orders requiring the use of a freight carrier for delivery.
- Order to the territories or rural areas may end up at the carrier’s nearest depot for pickup.
Q: Shipping And Handling Charges
Charges for shipping and handling are determined using Loomis or UPS rates. In some cases (rural areas and territories), the rates may be inaccurate, and we recommend contacting us before ordering.
Shipments of products over 150 lbs or dimensionally too large to go by Loomis or UPS will be sent via LTL freight carrier and require a quote before processing.
Q: Shipping Delays
Issues With Billing & Shipping Addresses
One of the common shipping delays is usually with an incorrect or incomplete address. To avoid delays in having your order not arrive, please confirm your address and postal code before submitting your order.
If the shipping company can't deliver your package and they send it back to us, we will contact you via email or phone with further instructions.
Delays By Carriers
If the carrier has temporarily lost or misplaced your shipped order, and the delay in tracking down your shipment is deemed unreasonable, we will look into a replacement order.
If the original package does get delivered, please take responsibility to contact us to help return the package to us.
If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Q: Shipping Delays During Holiday Seasons Between Thanksgiving and Christmas
Carrier companies often do not guarantee shipment times during and a couple of weeks before and after the holiday season, from Thanksgiving to Christmas.
Please allow extra time for deliveries during this time; alternatively, you can contact us for expedited shipping options.
Q: Undeliverable Packages (Orders Returned To Us)
Packages that are returned to us and no longer wanted are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", and will be credited back to the customer's method of payment, less the shipping and handling fees and a 25% restocking fee.
Q: Credit Card Purchase With Inconsistent Billing Address
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder has authorized the purchase.
The billing address MUST MATCH the records at the card-issuing bank, or we will not accept the order.