Lowriders FAQ

While we make every effort to ensure that products and promotions on our website are accurate and current.

If there is a discrepancy between a price stated on our website and the actual price, the manufacturer's price will prevail.

Individuals who no longer wish to continue purchasing the product(s) due to a discrepancy will be given a full refund.

While we stock thousands of items in our warehouse, it is not possible to stock everything available for purchase on our website. 

For this reason, we still list products on our website, but they will be ordered on demand or drop-shipped to you.

Please Note

• Stock levels fluctuate, and extended delivery time may be needed when products are not immediately available from manufacturers or suppliers.
• If you want to confirm stock availability before placing an order, don't hesitate to contact us from our Contact Us page. Click here for the Contact Us page.

We contact customers via email if we are notified the product(s) you have ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder, we may ship these items separately.

For customers living in the Metro Vancouver area, your orders can be picked up at our Delta, British Columbia, retail location.

Once your order has been processed and all of the products are available for pickup, we will contact you via email or phone with further instructions.

Please Note

• The purchaser and the purchaser's government-issued photo ID and credit card must be presented before their order can be picked up.
• Please also use the Contact Us page to notify us you would like to pick up your order in-store. Click here for the Contact Us page.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder has authorized the purchase.

The billing address MUST MATCH the records at the card-issuing bank, or we will not accept the order.

The return shipping cost will be the customer's sole responsibility if the product you have ordered is no longer required.

All returned products may be subject to a 25% restocking fee on the total purchase price.

If an item was purchased with "Free Shipping" the original actual outgoing shipping charges cannot be refunded and will be deducted from your refund.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Lowriders to create and deliver to you our newsletters, surveys or other communications containing product information.

If you prefer not to receive such communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Lowriders brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalogue or brochure.

If you do not wish to receive any mail from Lowriders, please contact us via email at orders@lowriders.ca. Include your name and mailing address and email address, so you can be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering on the site, emailing our Customer Service department or placing an order, we may provide you with service-related announcements concerning the site or contact you regarding your customer service requests or your order.

For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and provide the high level of customer service that Lowriders offers its customers.

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Lowriders take great pride in having you as a customer and we will ensure your privacy as a customer. Lowriders do not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties.

By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to the disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain assets of ours. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the site you agree that your data may be transferred to such parties in these circumstances.

We may place "cookie" on your computer's hard drive so we can recognize you as a returning user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it.

We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject cookies. If you reject our cookies, you may still use the site, but you may be limited in the use of some of the features.

In addition, we may use IP addresses to analyze trends, administer the site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit our site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our site to personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

lowriders.ca does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an online purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain nonpersonally identifiable information concerning your use of our site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this site. Our site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Lowriders seek to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Lowriders reserve the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Lowriders, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send an email to orders@lowriders.ca.

We are confident that your visit to Lowriders is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll-free at 1-800-606-3767.

All orders are processed the same or the following business day^*, Monday through Friday, during regular business hours. All orders placed on Saturday or Sunday will be processed on the next business day^*, except for holidays.

^*For any orders placed using financing, there will be a delay of a minimum of 2 business days before the order processing begins.

IN STOCK

For product(s) in stock at our warehouse or that are drop-shipped from our suppliers, typically leave within 1-3 business days after the order is processed, Monday through Friday. If there are any known delays, we will let you know as soon as possible.

Standard Ground Shipments

This method is estimated to take 1-5 business days to arrive, plus the processing time before shipping. A business day is a non-holiday weekday, and weekends are not counted.

Expedited Shipments

This method is based on the number of business days you selected and the processing time before shipping. A business day is a non-holiday weekday, and weekends are not counted.

Express Services

While we do offer this option, you must contact us before ordering to get a shipping quote.

Please allow extra time for shipping to remote and rural areas and during peak holiday times.

When your order ships, we will send you a Shipping Confirmation email with a tracking number and a direct link that you can use to track your order.

NOT IN-STOCK

Product(s) not in stock will be ordered and shipped on demand. Because stock levels fluctuate, extended delivery time may be needed when products are not immediately available from manufacturers or suppliers. We will notify you of the extended delivery time or If there are any other known delays as soon as possible.

Please allow extra time for shipping to remote and rural areas and during peak holiday times.

When your order ships, we will send you a Shipping Confirmation email with a tracking number and a direct link that you can use to track your order.

We ship primarily via Loomis and UPS; however, some shipments may be sent by other carriers, for example, Purolator or FedEx.

For more oversized products or bulk orders that also require a freight carrier, we reserve the option to choose the best carrier available at the time of shipment.

All orders MUST SHIP TO THE BILLING ADDRESS of the payment method used for the purchase.

We can only ship to a physical address. WE WILL NOT SHIP TO PO BOX.

Canadian Shipping

• We ship daily to all Canadian Provinces and Territories in serviceable areas by the carriers available to us.

Freight Forwarders

• We will not ship to any freight forwarders. There will be no exceptions.

Shipping Outside Of Canada

• We apologize, but we cannot ship to APO/FPO, Alaska, Hawaii and non-Continental US Territories or Internationally.
• US residents can have some product(s) shipped, but only to confirmed addresses.
• If any duties and taxes are assessed, you, as the receiver, will be responsible for all payments to customs before the product(s) are released to you.

Individual products that qualify for free shipping are indicated on the product’s page and will be shipped by the carrier of our choice to a single address within Canada.

Exceptions:

• Orders requiring the use of a freight carrier for delivery.
• Orders to the territories or rural areas may end up at the carrier’s nearest depot for pickup.
• Canadian most eastern provinces and the territories, Free Ground Shipping is not available. You also may incur additional shipping charges not reflected in the cart, and we will contact you with more information if this occurs. (New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Nunavut, Northwest Territories and Yukon)

Charges for shipping and handling are determined using Loomis or UPS rates. In some cases (rural areas and territories), the rates may be inaccurate, and we recommend contacting us before ordering.

Shipments of products over 150 lbs or dimensionally too large to go by Loomis or UPS will be sent via LTL freight carrier and require a quote before processing.

Issues With Billing & Shipping Addresses

One of the common shipping delays is usually with an incorrect or incomplete address. To avoid delays in having your order not arrive, please confirm your address and postal code before submitting your order.

If the shipping company can't deliver your package and they send it back to us, we will contact you via email or phone with further instructions.

Delays By Carriers

If the carrier has temporarily lost or misplaced your shipped order, and the delay in tracking down your shipment is deemed unreasonable, we will look into a replacement order.

If the original package does get delivered, please take responsibility to contact us to help return the package to us.

If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Carrier companies often do not guarantee shipment times during and a couple of weeks before and after the holiday season, from Thanksgiving to Christmas. 

Please allow extra time for deliveries during this time; alternatively, you can contact us for expedited shipping options.

Packages that are returned to us and no longer wanted are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", and will be credited back to the customer's method of payment, less the shipping and handling fees and a 25% restocking fee.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder has authorized the purchase.

The billing address MUST MATCH the records at the card-issuing bank, or we will not accept the order.

Any refunds or exchanges must be completed within 45 days of your purchase.

All returns and exchanges must be received in their original packaging and literature and be in new, sellable condition.

We do not accept returns or exchanges on the following:

• Mounted or installed products.
• Vehicle Programmers.
• Speedometer Calibrators.
• Electronic products (12/24 Volt) that are not in factory sealed packaging.

We do not offer any refunds or exchanges on products that are special ordered for you or are discontinued.

Return Goods Authorization (RGA)

• When returning or exchanging any product to us for any reason, an RMA number must first be issued by Lowriders Unlimited and be clearly attached securely to the packaging.
• Please do not write on the packaging itself.
• Please fill out our form to request an RGA number.  Click here for the RGA Request Form.
• Any products being returned to us without an RMA number clearly attached securely to the packaging will be refused and returned to you by the delivery company.
• Alternatively, any returns sent to us without an RMA number will be subject to a MINIMUM 25% restocking fee and a $35 administrative fee.

Shipping

• All shipping cost for products being returned, whether accepted or not, is the customer's sole responsibility.
• Please package the product so that it can be safely returned to us by the delivery company.
• Lowriders is not responsible for any damage incurred during shipping. If damage has occurred, then it is the customer's sole responsibility to begin a damage claim with the carrier company.

The return shipping cost will be the customer's sole responsibility if the product you have ordered is no longer required.

All returned products may be subject to a 25% restocking fee on the total purchase price.

If an item was purchased with "Free Shipping", the original actual outgoing shipping charges will be deducted from your refund.