Returns & Exchanges
- Returns & Exchange
- Special Order Products
- Returning Your Purchase
- Return Shipping Costs
- Restocking Fee
- Outgoing Shipping Costs
Q: Returns & Exchange
Any refunds or exchanges must be completed within 45 days of your purchase.
All returns and exchanges must be received in their original packaging and literature and be in new, sellable condition.
Q: Special Order Products
We do not offer any refunds or exchanges on products that are special order for you.
Q: Returning Your Purchase
Return Goods Authorization (RGA)
When returning any product to us for any reason, an RGA number must first be issued by Lowriders and be clearly marked on the packaging.
Please call us to request an RGA number from our Contact Us page.
Any products being returned to us without an RGA number clearly marked on the packaging will be refused and returned to you by the delivery company.
All shipping cost for products being returned, whether accepted or not, is the customer's sole responsibility.
Please package the product so that it can be safely returned to us by the delivery company.
Lowriders is not responsible for any damage incurred during shipping. If damage has occurred, then it is the customer's sole responsibility to begin a damage claim with the carrier company.
Q: Return Shipping Costs
The return shipping cost will be the customer's sole responsibility if the product you have ordered is no longer required.
Q: Restocking Fee
All returned products are subject to a 25% restocking fee on the total purchase price.
Q: Outgoing Shipping Costs
If an item was purchased with "Free Shipping" the original actual outgoing shipping charges cannot be refunded and will be deducted from your refund.